Privacy Policy

Last Updated: March 15, 2025

At WebChannelRelay, we understand that your privacy matters. When you trust us with your information for custom mobile solution development, we take that responsibility seriously. This policy explains how we collect, use, and protect your data while serving clients across Japan and internationally.

Information We Collect

Running a mobile development business means we need certain information to serve you effectively. Here's what we typically collect and why:

Contact Information

Your name, email, phone number, and business address so we can communicate about your project and send important updates.

Business Requirements

Details about your mobile solution needs, target audience, and technical specifications to build exactly what you need.

Technical Data

Information about how you interact with our development tools and platforms to improve our services and troubleshoot issues.

Payment Information

Billing details and transaction records for project payments, handled through secure payment processors.

How We Use Your Information

We're pretty straightforward about data usage. Your information helps us:

  • Develop and deliver custom mobile solutions tailored to your business needs
  • Communicate project updates, technical requirements, and important notifications
  • Process payments and maintain accurate billing records for your projects
  • Provide technical support and troubleshoot any issues that arise
  • Improve our development processes based on client feedback and usage patterns
  • Comply with Japanese data protection regulations and business requirements

Data Security Measures

We protect your information using industry-standard security protocols including encrypted data transmission, secure server infrastructure, and regular security audits. Our development team follows strict access controls, and we never store sensitive payment information on our servers.

Data Sharing and Disclosure

We don't sell or rent your personal information to third parties. However, we may share data in specific situations:

  • With trusted service providers who help us deliver mobile development services (cloud hosting, analytics tools)
  • When required by Japanese law or legal proceedings
  • To protect our rights, property, or safety, and that of our clients
  • With your explicit consent for specific business purposes

Your Rights and Choices

As our client, you have significant control over your personal information:

Access Your Data

Request a copy of all personal information we have about you and your projects.

Update Information

Correct any inaccurate or outdated information in your account or project files.

Delete Your Data

Request deletion of your personal information, subject to legal and contractual obligations.

Data Portability

Receive your data in a structured format for transfer to another service provider.

Restrict Processing

Limit how we use your information while maintaining your project files.

Withdraw Consent

Opt out of non-essential communications and data processing activities.

Data Retention

We keep your information only as long as necessary for business purposes and legal compliance. Typically:

  • Project files and communications: 7 years after project completion
  • Financial records: 10 years as required by Japanese business law
  • Technical logs and analytics: 2 years for service improvement
  • Marketing communications: Until you unsubscribe or request deletion

After these periods, we securely delete or anonymize your information unless longer retention is required by law.

International Data Transfers

While we're based in Japan, some of our technical infrastructure and service providers operate internationally. When we transfer your data outside Japan, we ensure adequate protection through:

  • Contracts with service providers that include strong data protection clauses
  • Using services that comply with international privacy standards
  • Implementing additional safeguards for sensitive business information

Cookies and Tracking

Our website uses cookies to enhance your experience and help us understand how clients use our services. We use:

  • Essential cookies for website functionality and security
  • Analytics cookies to understand which content is most helpful
  • Preference cookies to remember your settings and choices

You can control cookie settings through your browser, though some features may not work properly if you disable essential cookies.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our business practices and legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website. The "Last Updated" date at the top shows when the most recent changes were made.

Questions About Privacy?

We're here to help you understand how we protect your information. Reach out anytime with questions about this policy or your data rights.

Email

help@webchannelrelay.com

Phone

+81794622454

Address

832-4 Nishikikyocho
Hakodate, Hokkaido 041-0824
Japan